Terms & Conditions

REVISION POLICY

The allotted number of revisions is based on your selected package and you can demand as many revisions as stated in your package details. We focus on providing the best services to our customers and will continue revising until your needs are met. You are not liable to pay an additional price if the design concepts are not changed. You will have your revised design in 48 hours.

TURN AROUND TIME

NJ Tech Pioneers has a 48-72 hours turnaround time for most design services. This is not the complete time from start to finish for a project, only the turnaround time for a single iteration of a design stage. Depending on the kind of service the time required for revisions could be a minimum of 48 hours to 72 hours, this time means 2 working days, For example:

100% MONEY BACK GUARANTEE

NJ Tech Pioneers offers a 100% Money Back Guarantee on all its design services. Customers can claim 100% of their money paid for the service back under the following circumstances:

REFUND POLICY

NJ Tech Pioneers offers a 100% Refund on all its design services; however it is not an unconditional 100% refund and certain conditions still apply.

NJ Tech Pioneers Refund Policy will be Void if;

Note: NJ Tech Pioneers hold all the rights to reject any project or cancel the contract whenever it deems necessary. After the refund, you will not have any rights to use the designs for any purpose; they will be the sole property of NJ Tech Pioneers. The company will be the rightful owner of the designs.

Services not related to design services are not eligible for refunds under any circumstances. They are not covered under our 100% money back guarantee. If such a service is acquired as part of a Package Deal of any kind, they cannot be used to request a refund on the entire package. Examples of such

services are as follows:

For services that are not covered under the 100% refund policy in case of dissatisfaction the NJ Tech Pioneers management after reviewing the project may choose to offer a partial refund to the client.

CLAIM YOUR REFUND

To claim your refund, please follow the following steps:

As soon as we receive your refund request, we will respond to it at our earliest, once the required analysis is completed we will initiate the process according to our refund policy stated above.

To cancel a project prior to project initiation due to reasons unrelated to the service itself the refund request must be made within 24 hours of order placement in order to receive a full refund. Failing to do so will cause in receiving a service fee charge if a cancellation is requested after the initial 24 hours.

After you have received your refund, you will not have any rights to any designs submitted by NJ Tech Pioneers , unless mutually agreed with by the company and the customer through written communication. The information will be submitted the Copyright Acquisition of the Government Copyright Agencies to maintain legality.

100% SATISFACTION GUARANTEE

DELIVERY POLICY

DESIGN OWNERSHIP & RIGHTS

All finalized designs provided by NJ Tech Pioneers are done so on a written request of finalization by the client and upon finalization the client receives all the final core files of the logo and owns 100% of all rights of ownership to the said logo.

CONTENT CREATION & POPULATION

NJ Tech Pioneers will not be responsible for creating or populating content (e.g. text/Images) into the website unless purchased exclusively otherwise. In which case:

N.D.A. & REPUTATION MANAGEMENT POLICY

RECORD MAINTENANCE

NJ Tech Pioneers keeps the records of finalized designs so that in case of any misplaced order, you will be provided the exact file.

CUSTOMER SUPPORT

Our Customer Support Team is present in the office Monday – Friday 9 AM to 5 PM GMT to answer all of your concerns and queries over the phone. All other queries after business hours need to be emailed through the Team Works Account section by the customer and will be picked up the next working day.

TECHNICAL SUPPORT POLICY

NJ Tech Pioneers is primarily a design service and design consultancy provider. We will design and develop the services that the client needs. On occasions our packages and services purchased will include technical aspects to help the client with their websites and emails. NJ Tech Pioneers will provide the client with the basic information regarding those services and the settings required to make those services works. NJ Tech Pioneers will not be responsible for providing detailed trainings or installations of said services on the Customer’s end. Such services may include but are not limited to:

There is no Service Level Agreement (SLA) between client and NJ Tech Pioneers in terms of technical assistance or service outage, unless purchased separately as an ongoing maintenance service.

NJ Tech Pioneers will not be held responsible in any way for customer’s failure to execute, install or learn the usage of above said services on their end, as the responsibilities for those lie on the customer’s end.

COMMUNICATION POLICY

The representatives may use the pseudo names depending on which region they are interacting in order to facilitate and do a better communication with our customers because we deal in the global market.

Email & Mobile Phone Policy

This policy outlines the terms and conditions regarding the use of email and mobile phone contact information provided to NJ Tech Pioneers.

Consent and Usage

By providing your email address and/or mobile phone number, you consent to receive communication from NJ Tech Pioneers. This includes, transitional messages, periodic updates about your service or project, updates, newsletters, and services delivery e.g. Design attachments, Project updates and Revisions update.

Carrier Charges Disclosure

Standard messaging and data rates may apply. Please consult your mobile service carrier for details.

Stop & Unsubscribe

If you wish to stop receiving emails or mobile communications, you can:

Frequency of Communication

We will strive to limit the frequency of our communications to a reasonable level. However, there may be exceptions during special update about project or urgent notifications.

Security of Information

Your email address and mobile phone number will be kept confidential and will not be shared with third parties without your explicit consent, except as required by law.

Changes to Policy

NJ Tech Pioneers reserves the right to modify this policy at any time. Any changes will be posted on our website, and it is your responsibility to review these changes.

Contact Us

If you have any questions or concerns regarding this policy, please contact us at support@www.njtechpioneers.com.

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